Our Service Center is staffed by certified brand experts that are happy to answer any question about your Futaba equipment.


100% of Futaba USA's technical staff are hobbyists in their free time, which provides our Service Center with an extra layer of troubleshooting knowledge.


Talk to your service technician in real-time, getting updates as your repair takes place.


As Futaba USA is a direct part of Futaba Japan, all of our Service Center processes and information come directly from the manufacturer.

Please ensure Transmitter and Receiver both have FCC sticker attached.
If it was purchased in North or South America but lacks a sticker, include receipt in form submission. If your product is labeled TeleC (Asia) or CE (Europe), please contact your regional distributor
for your service request.

Please print confirmation page and include when shipping.


Do not include credit card information in submission.


For more information about what we service, please head over to our FAQ!

Meet our Experts!


Technical Support | 256-461-9399, Ext.8, 1

Skylar is our resident FPV expert and airplane specialist. He was introduced to RC planes in 2007 but grew up around full-scale airplanes for his entire life. He spent his time on casual flying and crashing with friends and family for around nine years before eventually discovering his passion for quads and FPV racing. Now, he spends his time and energy not only flying FPV, but also designing frames, and has recently been introduced to RC drifting. His transmitter of choice is the 16SZ for its “stealth” appearance and CRSF (Crossfire) support.


Hobby RC Marketing

Nick is our resident helicopter expert. He has been flying RC since 1998, is a five-time National champion, and has been competing internationally since 2005, winning the 3-D World Championship in the Netherlands in 2010 and the One World Championship in the United States in 2012. Nick is a 3-D and F3C pilot, but has recently discovered a love for RC drift cars. Throughout the years he has spent in the hobby industry he has garnered invaluable product development experience which he has put to good use for Futaba as an integral part of the development of our flybarless gyros including the CGY-760R.