General Questions
We’ve been hard at work creating Futaba USA, Futaba’s official Hobby Radio Control group, from the ground up. We’ve appreciated everyone’s patience and loyalty during this endeavor, and we’re very excited about how it has developed!
Futaba’s hobby radio control history is full of change and growth. After initially being a direct descendant of Futaba, the distribution rights were then granted to Hobbico for an almost-20-year period. During this time, Hobbico was responsible for our sales, marketing, and service. When Hobbico was bought out in 2018, Futaba decided to bring its hobby radio control back home, creating the Hobby Radio Control group. So, now when you’re talking to Futaba, it’s 100% Futaba owned and staffed.
With the changing of hands, we thought refreshing the name, website, and other attributes like our new Facebook page would help solidify the new era for Futaba’s hobby radio control group.
We regularly post (and give things away!) on our dedicated Facebook page, and we periodically send out an email newsletter that you can sign up for at the bottom of our homepage!
Thanks for wanting to rep our brand! You can find all of these items and more here. Check back regularly to see what new branded gear we have available!
Orders and Shipping
At this time, Futaba USA proudly provides Futaba equipment to 33 countries across 3 continents. This includes the following countries: Argentina, Aruba, Belize, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Falkland Island, Guam, Guatemala, Guyana, Haiti, Honduras, Israel, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, United States, Suriname, Uruguay and Venezuela.
When your order has shipped you will receive an email from Futaba USA or Futaba USA Customer Service providing a tracking number for your newly shipped order. Additionally, under My Account > Orders on FutabaUSA, an order will show a status of “Completed” when an order has shipped. If your order status shows “Completed” but you haven’t received a tracking number, please send contactus@futaba.com a message with your order number and information with the subject line, “Tracking Number Missing”.
When you submit an order on FutabaUSA, you should immediately (within one hour) receive confirmation by email. If you do not receive this email, please send a message to contactus@futaba.com with your name and any information about your order.
Absolutely! There is an option at check-out to select this preference. Once you’ve submitted your order, send your order number and information to contactus@futaba.com with the subject line, “Huntsville Pick Up”. We will then schedule a time for you to stop by and get your order.
Pending items are in stock, yes. You MUST contact our Customer Service Representative (256-461-9399, ext. 419) to make sure your order will be able to be fulfilled and arrange a time for pickup.
Orders may only be cancelled if they have not shipped yet. If you need to cancel an order and are within that time frame, please email contactus@futaba.com with the subject line, “Order [Insert Order # Here] Cancel Request”. If your order has already been shipped, we will not be able to cancel it.
Your purchase from Futaba USA must meet the following criteria to be eligible for return:
-Brand New Condition
-Unused
-Not Discontinued
-Purchased within the last six months from OUR web store (futabausa.com); we cannot accept returns purchased from another outlet.
If your return meets all of the above requirements and you would like to proceed, please email contactus@futaba.com with the subject line, “Order [Insert Order # Here] Return Request”, and be sure to include proof of purchase. We reserve the right to decline any return, and we will not accept returns of products purchased from dealers.
PLEASE NOTE: There is a 3% restocking fee upon refund.
Selling Futaba
Absolutely! Our requirements are that you have either a brick and mortar or publicly active web store. If you have one (or both!) of these, to request information about becoming an official dealer for Futaba, please email contactus@futaba.com with the subject line, “Dealer Account Request”.
To request information about becoming an official dealer for Futaba, please email contactus@futaba.com with the subject line, “Dealer Account Request”.
Repairs and Warranty
We’re sorry to hear that! You can submit a service or warranty request with the service request form located here.
If it is within one year of purchasing and you have proof of purchase date, your Futaba warranty is valid. All warranties must be processed and handled through FutabaUSA.com and our service center. This warranty will cover factory defects. To begin this process, please fill out a service request form.
At this time, our service center is only able to provide repairs and servicing to Futaba products for sale through Futaba USA. For easy reference, if it is for sale on our website, we can help! However, we are happy to provide limited troubleshooting for some of our legacy products. Call (256-461-9399, ext. 8) or email (contactus@futaba.com) our service center to find out if we can provide service for a specific product or get troubleshooting help with your Futaba product!
Here is our ever-growing list of Futaba transmitters and if we service them.
| Transmitter | Air/Surface | Serviceable | Year Released |
|---|---|---|---|
| 10C | Air | No | 2008 |
| 10J | Air | Yes | 2014 |
| 12FG | Air | No | 2007 |
| 12K | Air | Yes | 2018 |
| 12Z | Air | No | 2006 |
| 14MZ | Air | No | 2005 |
| 14SG | Air | Yes | 2012 |
| 16SZ | Air | Yes | 2017 |
| 18MZ | Air | Yes | 2011 |
| 18MZ WC | Air | Yes | 2015 |
| 18SZ | Air | Yes | 2015 |
| 18SZ (70th Anniversary) | Air | Yes | 2018 |
| 3GR | Surface | No | 2006 |
| 3PK | Surface | No | 2005 |
| 3PL | Surface | No | 2010 |
| 3PM/X | Surface | No | 2009 |
| 3PRKA | Surface | Yes | 2011 |
| 3PV | Surface | Yes | 2016 |
| 4GRS | Surface | Yes | 2014 |
| 4GWD | Surface | Yes | 2007 |
| 4PK | Surface | No | 2008 |
| 4PKS | Surface | No | 2010 |
| 4PKS-R | Surface | No | 2012 |
| 4PL | Surface | No | 2010 |
| 4PLS | Surface | Yes | 2013 |
| 4PM | Surface | Yes | 2018 |
| 4PV | Surface | Yes | 2016 |
| 4PX | Surface | Yes | 2014 |
| 4PX-R | Surface | Yes | 2014 |
| 4YF | Air | Yes | 2009 |
| 6EX (2.4 GHz) | Air | No | 2007 |
| 6EX (72 MHz) | Air | No | 2003 |
| 6J | Air | Yes | 2011 |
| 6k | Air | Yes | 2015 |
| 6L | Air | Yes | 2017 |
| 7C (2.4 GHz) | Air | No | 2007 |
| 7C (72 MHz) | Air | No | 2004 |
| 7PX | Surface | Yes | 2017 |
| 7PX LE | Surface | Yes | 2018 |
| 7UAP | Air | No | 1990 |
| 7XC | Surface | No | 2018 |
| 8FG | Air | No | 2009 |
| 8FG Super | Air | No | 2011 |
| 8J | Air | Yes | 2012 |
| 8UAP | Air | No | 1995 |
| 9C | Air | No | 2001 |
| 9Z | Air | No | 1992 |
| FX-20 | Air | No | 2010 |
| FX-22 | Air | No | 2013 |
| FX-32 | Air | No | 2013 |
| FX-36 | Air | No | 2017 |
| FX-40 | Air | No | 2006 |
Product Specific Questions
We are still finessing our product-specific FAQ. If you have questions, please direct them to our Facebook page or our Contact Us form. Thanks!